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FREQUENTLY ASKED QUESTIONS
LOCATION AND HOURSPools are located at 1300 Valley Stream (at Thornwood) and at 1700 Wildwood (at Collins). The Wildwood Pool is open year around. The Valley Stream Pool is open from May - October, exact dates depending on weather. 2022 hours: 6am-9am Lap swimming 9am-10pm General swim
ACCESS CARDSResidents must have an access card and be current on their assessments to use the pool. One access card is issued free of charge per address. A second card can be purchased for $10. Cards can be obtained at the management office located at the Wildwood Pool. The management office is open between 9am and 4pm weekdays. There is a $25 fee to replace lost cards. If your access card is not working, please email your association manager at email@example.com In the email please include: your street address, the number on the back of your card, the pool you were trying to access, and the approximate time you were denied entry.
GUESTS AND PARTIESWhen the pools are open, residents may host parties for up to 20 guests during posted pool hours. A reservation form must be submitted - see Forms and Documents. Pools cannot be reserved for private use at any time. Residents can bring up to 4 non-resident guests. Guests must be accompanied by a resident at all times.
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